Returns & exchanges

The 30-day window

You have 30 days from the delivery date to start a return. The return must be handed to the carrier within 14 days of the return authorisation being issued.

Condition requirements

Items must be unworn, unwashed, and free of odours, pet hair, and makeup marks. Original tags must still be attached and the item must be returned in its original packaging where possible.

We inspect every return. Items that do not meet these conditions may be refused or issued a partial refund.

How to start a return

1. Email [email protected] with your order number and the items you want to return.
2. We reply within one business day with a return authorisation number and drop-off instructions.
3. Pack the items securely, write the authorisation number on the outside of the parcel, and hand it to the carrier within 14 days.

Return shipping costs $6.95 and is deducted from your refund. If the item is defective, damaged, or incorrect, we cover return shipping.

Refunds

Refunds are issued to the original payment method within 5–10 business days after the returned parcel is inspected. Your bank may take a further 3–5 business days to post the credit.

Original shipping charges are not refunded unless the return is the result of our error. Orders over $80 shipped free will have the standard shipping cost deducted from the refund if the return takes the order below the free-shipping threshold.

Exchanges

Need another size or colour? We offer one free exchange per order within the US, subject to stock. Email us with your order number and the replacement you would like, and we will reserve it while your return is in transit.

If the requested item is out of stock, we will issue a refund instead. International exchanges are handled as a return plus a new order.

What cannot be returned

• Final-sale items, marked as such on the product page.
• Items that have been worn, washed, altered, or damaged after delivery.
• Items missing original tags or packaging.
• Gift cards.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with photographs of the parcel and the item. We will arrange a replacement or full refund, including return shipping, at no cost to you.