Terms of service

1. Acceptance of these terms

By accessing wildstride.us, creating an account, or placing an order, you agree to these terms and to our privacy policy, shipping policy, and returns policy. If you do not agree, do not use the site.

2. Eligibility

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order. By ordering, you confirm that the information you provide is accurate and that you are authorised to use the payment method supplied.

3. Products and availability

We describe our products as accurately as we can, including fabric weights, materials, and fit. Colours can vary between screens and between production runs. All products are subject to availability, and we may limit quantities per order or per customer.

4. Pricing and errors

All prices are shown in US dollars and exclude sales tax, which is calculated at checkout based on your shipping address. We reserve the right to change prices at any time, but changes do not affect orders already confirmed.

If a product is listed at an incorrect price due to a typographical or system error, we may cancel the order and refund you in full, even after an order confirmation has been sent.

5. Orders and payment

An order confirmation email acknowledges that we received your order; it is not acceptance of the order. Our acceptance occurs when we ship the products. We may refuse or cancel an order for reasons including suspected fraud, pricing errors, stock shortages, or breach of these terms.

Payment is authorised when you place the order and captured when the order ships. If we cancel an order, any authorised amount is released or refunded.

6. Shipping, returns, and exchanges

Delivery estimates, rates, and risk of loss are described in the shipping policy. Returns and exchanges are governed by the returns policy. Those policies form part of these terms.

Title and risk of loss pass to you when the carrier delivers the parcel to the address you supplied. If you provide an incorrect address, you are responsible for any reshipping costs.

7. Intellectual property

The site, its design, text, photography, product names, and the WildStride name and logo are owned by us or our licensors and are protected by intellectual property law. You may view, download, and print pages for personal, non-commercial use. You may not reproduce, republish, sell, or create derivative works from our content without written permission.

8. Acceptable use

You agree not to:

• Use the site for any unlawful purpose or in breach of applicable regulations.
• Attempt to gain unauthorised access to any account, server, or system.
• Interfere with the operation of the site, including through automated scraping, load testing, or denial-of-service activity.
• Submit false, misleading, or fraudulent information, including in orders or reviews.
• Infringe the rights of any third party.

We may suspend or terminate access for breach of these rules.

9. Third-party links and services

The site may link to third-party websites or use third-party services such as payment processors and carriers. We are not responsible for their content, policies, or practices. Your use of those services is governed by their own terms.

10. Disclaimers

To the fullest extent permitted by law, the site and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.

Nothing in these terms limits rights you have under mandatory consumer protection law in your jurisdiction.

11. Limitation of liability

To the fullest extent permitted by law, WildStride and its officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunity, arising from your use of the site or these terms.

Our total liability for any claim arising from an order will not exceed the amount you paid for that order. Nothing in this section excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence.

12. Indemnification

You agree to indemnify and hold harmless WildStride from claims, losses, liabilities, and expenses, including reasonable legal fees, arising from your breach of these terms or your misuse of the site, except to the extent caused by our own negligence or wilful misconduct.

13. Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Before starting formal proceedings, you agree to contact us at [email protected] so we can try to resolve the issue informally within 30 days.

Subject to any mandatory consumer protections, disputes will be brought in the state or federal courts located in Delaware, and you consent to their jurisdiction.

14. Changes to these terms

We may update these terms from time to time. The revision date at the top of this page shows when they last changed. Continued use of the site after an update means you accept the revised terms.

15. Contact

Questions about these terms: [email protected].