Processing times
Orders placed before 1:00 p.m. ET, Monday to Friday, are picked and packed the same business day. Orders placed after that cutoff, or on weekends and federal holidays, ship the next business day. During launch weeks and major holidays, processing can take up to two business days.
You will receive a confirmation email as soon as your order is placed, and a second email with tracking information once the parcel is handed to the carrier.
US shipping rates
Rates are calculated at checkout and shown before you pay. We ship to all 50 states and Washington, D.C.
| Service | Delivery time | Cost |
|---|---|---|
| Standard | 5–8 business days | $4.95 — free on orders over $80 |
| Express | 2–3 business days | $14.95 |
| Alaska & Hawaii | 7–10 business days | $10.95 |
Delivery times are estimates from the moment the carrier receives the parcel, not from the moment the order is placed.
International shipping
We currently ship to Canada, the United Kingdom, the European Union, Australia, and New Zealand. International delivery takes 10–20 business days and costs a flat $19.95.
Import duties, taxes, and customs fees are set by your country and are the responsibility of the recipient. We cannot predict these amounts and cannot refund them. If a parcel is refused at customs, the return shipping cost is deducted from the refund.
Tracking your order
Once your order ships, you will receive a tracking number by email. Tracking pages usually update within 24–48 hours of dispatch. If the tracking page has not moved for more than five business days, contact us and we will open a trace with the carrier.
Address changes and delays
If you need to change a shipping address, email us within 12 hours of placing the order. Once a parcel has been dispatched we cannot redirect it.
Severe weather, carrier disruptions, and peak-season volume can extend delivery times. We monitor these situations and will contact you directly if your order is affected.
Lost or damaged parcels
If a parcel is marked as delivered but you cannot find it, check with neighbours and your local post office first, then contact us within 30 days of the delivery date. We will open a carrier investigation and, where possible, reship the order.
If an item arrives damaged, email us within 7 days of delivery with photographs of the packaging and the item. We will arrange a replacement or refund at no cost to you.
Fastest way to reach us
Email [email protected] with your order number. We reply within one business day, Monday to Friday.
